Returns, Refunds & Complaints Policy for South Tottenham Flower Delivery
Our Fresh Flowers Guarantee
At Flower Delivery South Tottenham, we take pride in delivering exquisite, fresh blooms straight to your door. As a trusted local South Tottenham florist, we are committed to bringing both nearby households and businesses the highest quality flowers, backed by our Fresh Flowers Guarantee. We ensure that every bouquet is prepared with care and handled according to the industry's best standards for floral freshness.
Damaged-On-Arrival Policy
Your satisfaction and delight are our top priorities. Should your flowers arrive damaged or not looking their best, please contact us as soon as possible on the day of delivery. Please retain the original packaging and take clear photos of both the flowers and the box, as this helps us swiftly assess the issue. Our team will review your case and, if your claim qualifies, you can expect a prompt resolution via replacement or refund.
Flower Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to the enclosed care instructions. As a dedicated South Tottenham florist, we use only blooms at the peak of their beauty, but please note that some natural fading may occur depending on the flower type and room conditions. If you experience a significant loss of freshness within the guaranteed window, please let us know right away so that we can address your concerns.
Refund & Replacement Options
If, for any reason, you are unsatisfied with the quality or condition of your flowers within the freshness guarantee window, we offer two main resolution options:
- Full Refund: If the flowers do not meet our quality standards and we determine a fault on our part, a refund will be processed to your original method of payment.
- Replacement Bouquet: We are also happy to arrange a replacement bouquet, delivered at the next available opportunity, to restore the joy of receiving beautiful blooms.
Our team will discuss the available options with you upon reviewing your request, taking care to resolve the matter promptly and courteously.
How to Make a Complaint
If you have any feedback, concerns, or wish to make a formal complaint, we encourage you to reach out to our customer service team. Clearly state your order number, describe the issue, and provide supporting images if applicable. Our team is dedicated to investigating complaints fairly and thoroughly, and will respond to you as soon as possible with a proposed solution.
Our Promise to South Tottenham
As your dependable local florist in South Tottenham, we value every customer and every experience with our fresh flowers. Whether you are sending a thoughtful gesture or celebrating a special moment, you can trust our returns, refunds, and complaints process to put your satisfaction first. Thank you for supporting local floral excellence and for allowing us to serve your community.
If you have further questions about our policies, please reach out to our team, who are always here to help.
