Terms and Conditions for Flower Delivery South Tottenham

Introduction

These Terms and Conditions set out the basis upon which Flower Delivery South Tottenham ("we", "us", or "our") offers flower delivery services to customers located in South Tottenham and the surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with your order.

1. Order Process

Customers may place orders for flower arrangements and related products through our online platform. The process involves the following steps:

• Selection: Browse and select your preferred flower arrangements and products. You may review the product description, pricing, and delivery options specific to South Tottenham and neighbouring areas.
• Adding to Cart: Once you have selected your items, add them to your digital shopping cart.
• Checkout: Proceed to the checkout page, where you will enter recipient and delivery details, including address and contact information within South Tottenham or nearby districts.
• Order Review: Please review your order details carefully, including the selected products, recipient details, chosen delivery date, and any applicable messages or notes.
• Confirmation: Submit your order after reviewing these details. A confirmation page will confirm that your order has been received. This confirmation does not yet constitute acceptance; the contract is formed only when we dispatch your order and send out a final dispatch confirmation.

All orders are subject to product availability, delivery constraints, and our acceptance. We reserve the right to reject any order prior to contract formation for any reason; in such cases, you will be notified and any payment made will be promptly refunded.

2. Product Descriptions and Substitutions

We strive to present all flowers and related products accurately. However, due to the perishable and seasonal nature of flowers, certain items may not always be available. We reserve the right to substitute any item with a flower or accessory of equal or greater value and similar style, if necessary. Any substitutions will be made with regard to preserving the overall appearance and theme of your chosen arrangement. If a major part of the order requires substitution, we will attempt to contact you on the details provided at checkout.

3. Pricing and Payments

All prices displayed include any applicable VAT and local taxes. Delivery charges for South Tottenham and its environs are provided at checkout. Prices are subject to change at any time; however, confirmed orders will not be affected by any subsequent price adjustment.

We accept payment through secure online methods, including major credit and debit cards. Payment is required at the point of order placement. If the transaction is declined or unsuccessful, the order will not be processed. Upon successful payment, you will receive a confirmation of payment to the contact details you provide during checkout.

4. Delivery

We offer delivery services throughout South Tottenham and other surrounding areas as specified at checkout. Delivery dates and times cannot be guaranteed but we strive to deliver on the requested date whenever possible. Please ensure the recipient’s delivery address and contact information are correct. Incomplete or incorrect delivery information may result in delays or failure to deliver. In the event of an unsuccessful delivery due to no access or refusal, we reserve the right to charge for re-delivery or to leave the order in an alternative secure location if deemed appropriate. Specific delivery requirements (such as not leaving with a neighbour) should be made clear at the time of ordering; while we aim to follow these requests, they cannot be guaranteed.

5. Changes and Cancellations

If you wish to make changes or cancel your order, please contact us as soon as possible. Cancellations or amendments can only be accepted if the order has not yet been processed, dispatched, or prepared. Once orders have been prepared or are out for delivery, cancellations are not possible due to the perishable nature of the products.

For orders placed for same-day or next-day delivery, changes and cancellations may not be possible once processing has commenced. Refunds or alterations may be offered at our discretion in exceptional circumstances; these will be handled according to our customer service policies and will reflect the status of the order at the time the request is made.

6. Returns and Complaints

Due to the perishable nature of flowers and plants, returns are generally not accepted. If you are not satisfied with the quality or condition of our products upon delivery, please notify us within 24 hours of receipt. We may require photographic evidence of the issue to process your complaint appropriately. If a product is deemed unsatisfactory, we will at our discretion offer a replacement, partial refund, or another appropriate solution.

We are committed to ensuring satisfaction across all flower delivery services in South Tottenham and nearby areas and aim to resolve any concerns quickly and effectively. Complaints made after 24 hours of delivery may not be eligible for resolution due to the nature of the products supplied.

7. Recipient Details and Privacy

You are responsible for providing accurate recipient and delivery details. Any errors in this information that result in failed delivery or loss of your order are at your own risk. Please ensure that any personal messages or recipient information provided are suitable for the intended recipient and occasion. All personal information provided will be handled with confidentiality and used strictly for order fulfilment, delivery, and aftercare in line with our privacy policy and relevant data protection laws within the UK.

8. Liability

We will not be liable to you for any indirect, consequential, or special damages arising from or related to your use of our flower delivery service in South Tottenham or beyond. Our liability for direct loss or damage is limited to the total amount paid for the specific order in question.

We do not accept responsibility for delays or non-delivery resulting from incorrect information provided by you, recipients not being present at the delivery address, or failure to contact the recipient at delivery. Similarly, we are not liable for any failures or delays in delivery outside our reasonable control, such as adverse weather, supply chain disruptions, or public holidays.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations that is caused by events outside our reasonable control. Such events include, but are not limited to, acts of God, restrictions imposed by authorities, strikes, natural disasters, or unforeseen supply shortages. In the event of force majeure, we will attempt to notify affected customers and agree a suitable resolution where possible.

10. Intellectual Property

All content and materials featured on our flower delivery website, including photographs, logos, designs, and text, are the property of Flower Delivery South Tottenham or licensed for our use. Use of this material for commercial purposes, copying or distribution without our consent is prohibited.

11. Promotional Offers and Discount Codes

From time to time, we may offer promotional discounts or codes applicable solely to our online flower delivery services in South Tottenham and surrounding regions. Such offers are subject to their own terms and may not be combined with other promotions unless expressly stated. We reserve the right to withdraw or modify offers at any time without prior notice.

12. Updates to Terms & Conditions

We reserve the right to amend these Terms and Conditions at any time to reflect changes to our services, legal requirements, or for any other reason. Any updates will be posted on our website; your continued use of our services constitutes your acceptance of any such changes. We advise customers to review these terms regularly before placing new orders.

13. Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising from them shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising from these Terms, your order, or any aspect of our flower delivery services provided in South Tottenham, will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Applicability

These Terms and Conditions apply to all customers ordering flower delivery services from Flower Delivery South Tottenham, whether for delivery within South Tottenham itself or to surrounding areas as indicated on our website and at the time of order. By placing your order, you confirm that you have read, understood, and accept these terms as binding upon you.

Thank you for choosing Flower Delivery South Tottenham. Your satisfaction and trust are of utmost importance to us. Please contact us via our online customer service form for further clarification regarding any aspect of these Terms and Conditions or your order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Tottenham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.